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Privacy Policy

 

Effective Date: February 5, 2026

Double Island Plumbing (“we,” “us,” or “our”) operates www.doubleislandplumbing.com. We are committed to protecting your privacy and handling personal information responsibly in accordance with applicable North Carolina and U.S. laws.

 

Information We CollectWe collect personal information that you voluntarily provide, including:

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  • Name

  • Phone number

  • Email address

  • Service address

  • Information submitted through contact forms, quote requests, scheduling tools, or direct communications

We may also automatically collect limited non-personal information such as IP address, browser type, device information, and site usage data.

 

How We Use Your Information

 

We use your information to:

  • Respond to service requests and inquiries

  • Schedule appointments and provide plumbing services

  • Send estimates, service updates, and job-related communications

  • Contact you by phone, text message (SMS), or email regarding your request

  • Improve website functionality and customer experience

  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

 

Phone Calls & SMS Text Messaging Consent

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By submitting your contact information through this website or by contacting us directly, you consent to receive phone calls, text messages (SMS), and voicemails from Double Island Plumbing for purposes related to your inquiry, estimate, scheduling, service updates, or completed work.

  • Message frequency may vary

  • Message and data rates may apply

  • Consent is not a condition of purchase

You may opt out of SMS communications at any time by replying STOP to any text message or by contacting us directly. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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Website Hosting & Wix Services

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This website is hosted on Wix.com. Wix provides the online platform that allows us to present our services and collect customer inquiries. Your data may be stored through Wix’s data storage, databases, and applications on secure servers protected by firewalls.

Wix and its integrated services may collect technical data such as IP address, browser type, and site interactions for analytics, security, and functionality.

 

Cookies & Analytics

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Our website may use cookies and similar technologies to ensure proper operation and analyze website traffic. You may disable cookies through your browser settings, though some site features may not function properly.

 

Information Sharing

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We only share personal information when necessary to operate our business, such as with trusted service providers (e.g., website hosting, payment processing, or scheduling tools), or when required by law. All third parties are expected to keep your information confidential.

 

Data Security

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We take reasonable administrative and technical measures to protect your personal information. While no online system can be guaranteed 100% secure, we work to safeguard your data against unauthorized access or misuse.

 

Your Rights

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You may request access to, correction of, or deletion of your personal information by contacting us. Requests will be handled in accordance with applicable North Carolina law.

 

Contact Us

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If you have questions about this Privacy Policy or how we handle your information, please contact:

Double Island Plumbing
📞 910-218-1644
📧 cole@doubleislandplumbing.com
🌐 www.doubleislandplumbing.com

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